When a supply line lets go under a sink or a sewer backs up into a downstairs tub, the damage clock starts immediately — and in this part of Texas, where most homes sit on a slab with no basement to catch anything, water goes straight into flooring, baseboards and drywall. Texas Plumber Connection takes emergency calls across Porter, New Caney, Spring, Conroe and the surrounding area six days a week, and we don't charge a service fee to come out and look.
That last part matters more than it sounds. A lot of homeowners sit on a problem for a day or two because they don't want to pay $99 just to be told what's wrong. By the time they call, a slow drip has soaked a subfloor.
What counts as an emergency
Not every plumbing problem needs someone tonight, and we'll tell you honestly when it can wait until morning. Call right away for:
- Water you can't shut off — a burst supply line, a failed water heater tank, a hose bib that sheared off at the wall
- Sewage coming back up through a floor drain, shower pan or the lowest toilet in the house
- No water at all, or water that suddenly turned brown or dropped to a trickle
- The smell of gas, anywhere near an appliance, water heater or meter
- A ceiling stain that is growing while you watch it
If you're not sure, call and describe it. We'd rather talk you through shutting a valve than have you wait.
First: find your shut-off
Before we arrive, the single most useful thing you can do is stop the water. In most homes around Porter and New Caney the main shut-off is either at the meter box near the street — a rectangular lid, usually with a valve you turn with a meter key or a pair of pliers — or on the exterior wall where the supply enters the house, often near the hose bib on the front. Newer builds in Tavola, Valley Ranch and Grand Central Park usually have an accessible ball valve; older Porter Heights and River Plantation homes may have a gate valve that hasn't been turned in twenty years and can be stubborn.
For a water heater leak specifically, close the cold inlet valve on top of the unit. For a gas smell, leave the house first and call from outside.
What we do when we get there
- Stop the loss. Isolate the failure at the closest valve so the rest of the house has water back as fast as possible.
- Find the actual cause. A wet spot on a ceiling is rarely directly under the leak. We trace it rather than guessing and opening drywall in three places.
- Give you the price before we start. You hear what it costs and what the options are — a repair now, a proper replacement later, or both — and you decide.
- Make the permanent fix, or a documented temporary one if a part has to be ordered, so nothing is left half-done overnight.
- Tell you what caused it, because a line that failed from age or water chemistry usually has siblings elsewhere in the house.
Why these calls cluster around here
Two local realities drive most of what we see. The first is soil: Gulf Coast clay swells when it rains and shrinks hard in an August drought, and that movement works on slabs, on the copper running under them, and on cast-iron drain lines in anything built before the mid-1980s. The second is water chemistry — supply across much of north Harris and Montgomery County runs hard, and scale quietly eats water heaters and narrows old galvanized pipe until one day a joint gives up.
Add pine roots, which are relentless around Porter, New Caney and the older Woodlands villages, and you have a region where sewer and supply failures aren't random bad luck. They're on a schedule.
Serving Porter and the surrounding area
We run out of Porter and cover New Caney, Spring, The Woodlands, Conroe, Oak Ridge North, Cut and Shoot, Humble, Atascocita and Tomball. Because we're based on this side of the county rather than dispatching from inside the Loop, we're not fighting all of Houston's traffic to reach you.
Estimates and calls run Monday through Saturday, 8am to 8pm. If a repair turns into something bigger than you budgeted for — a heater that needs replacing rather than patching, or a sewer line that needs more than a spot fix — we offer financing through Synchrony so you're not choosing between a proper repair and a cheap one.
Call (832) 885-9820 and describe what you're seeing. No service fee, and a straight answer about whether it can wait.